Reporting Suspected Click Fraud
The following guidelines are recommended:
* Clearly state, at the very beginning of your claim, that you are reporting suspected click fraud.
* Provide a full explanation to support your claim.
* Include your account details (do not include your password or payment information).
* State the exact keyword, ad and campaign where you suspect click fraud has occurred.
* State the exact time, date and IP address of each instance of suspected click fraud. This data can be gleaned from your server logs or 3rd party tracking tool.
* Finally, state whether you are requesting a refund, credit or investigation.
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